Questions & Answers
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Everything You Need to Know About Shopping with Malabis
How long do I have to return a product?
At Malabis, we offer a 4-day return policy. If you’re not satisfied with your purchase, you can return the item within 4 days of receiving it, as long as it’s unused, in original condition, and in its original packaging. Please ensure that the item has all original tags and accessories included.
Is Cash on Delivery (COD) available on all orders?
Yes, we provide Cash on Delivery as a payment option for most of our products. This allows you to pay only when your order is delivered. However, please note that COD availability may vary based on your location and the total value of your order. Some high-value or customized items may not be eligible for COD.
How does Malabis use my personal information?
We collect your personal data such as your name, contact details, shipping address, and payment information to process and deliver your orders smoothly. We may also use your information to send order updates, promotional offers, or respond to customer service queries. Your data helps us enhance your shopping experience, but we never use it for unauthorized marketing or sell it to third parties.
How can I get in touch with Malabis for support?
If you have any issues or questions about your order, returns, or our policies, you can contact our customer support team through the Contact Us page on our website. Alternatively, you can email us at [your support email]. We aim to respond to all queries within 24–48 business hours.
Who is responsible for the return shipping cost?
If you decide to return an item for personal reasons (such as changing your mind), you will need to bear the return shipping cost. However, if the product you received is damaged, defective, or incorrect, we will review your case and assist with the return process. Please contact our support team with photos or evidence before sending the item back.
Can I get my order delivered urgently?
Yes, we do offer urgent or priority delivery upon request. However, for urgent orders, we require customers to make a direct bank transfer before the order is processed. Once the payment is received, we will prioritize your order for quick dispatch. Please contact our team for bank details and confirmation before making the transfer.
Will my personal information be shared with anyone else?
We respect your privacy. Your personal information may be shared only with trusted service providers, such as payment gateways and courier partners, to complete your transaction and deliver your order. We do not sell, rent, or share your information with any third party for advertising purposes. All shared data is protected under strict confidentiality agreements.