Information questions
Frequently Asked Questions
Will I receive the same product that I see in the picture?
Yes, we make every effort to ensure that the product images on our website accurately represent the items you receive. However, there may be slight variations in color or design due to screen resolution, lighting, or manufacturing updates. If you have any concerns after receiving your product, please reach out to our support team.
Where can I view my sales receipt?
Once your order is confirmed, a sales receipt will be sent to your registered email. You can also log into your Malabis account and go to the “My Orders” section to download or view your receipt at any time.
How can I return an item?
Returning an item is easy with Malabis. Simply contact our customer service team within 4 days of receiving your order, and they will guide you through the return process. Make sure the product is unused, in original packaging, and includes all original accessories and tags. Return shipping costs will be your responsibility unless the item was damaged or incorrect.
Will you restock items indicated as “out of stock?”
Yes, we frequently restock popular items. If a product is currently out of stock, you can click the “Notify Me” button (if available) on the product page to receive an email when it’s back. Alternatively, you can contact our support team to check on the restocking schedule for specific items.
Where can I ship my order?
We currently ship across most cities and regions within [your country or region]. During checkout, you’ll be able to see if delivery is available to your address. If you’re unsure, please contact us with your location details, and we’ll confirm shipping availability.
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